idXready: Improving Your Listening Skills:
Uses the Personal Listening Learning Model
Program Goal:
Develop better listening skills so that we may gain greater results when communicating.
What are Some Influences to Listening Effectiveness?
Internal Filters:
- Selective attention
- Selective Interpretation
- Selective Retention
External Factors:
- Non-verbal communication
- Speaker motivation
The Personal Listening Learning Model defines five unique listening approaches, each appropriate for different situations:
- Appreciative Listening
- Empathic Listening
- Discerning Listening
- Comprehensive Listening
- Evaluative Listening
Our tendencies toward each approach determine our listening strengths and challenges.
Listener/Speaker Motivations:
Speakers and listeners both have a purpose when involved in communication. Each listening approach aligns with one of the listener motivations and is most appropriate for use with a specific speaker.
If the Speaker Motivation is to ENTERTAIN, and the Listener Motivation is to ENJOY, the most appropriate listening approach would be APPRECIATIVE.
If the Speaker Motivation is to SELF_EXPRESS, and the Listener Motivation is to SUPPORT, the most appropriate listening approach would be EMPATHIC.
If the Speaker Motivation is to INFORM, and the Listener Motivation is to UNDERSTAND, the most appropriate listening approach would be either DISCERNING OR COMPREHENSIVE.
If the Speaker Motivation is to PERSUADE, and the Listener Motivation is to EVALUATE, the most appropriate listening approach would be EVALUATIVE.
For the best communication results, listeners should align their approaches to the motivation of the speaker.
The Challenge: Adapting the listening approach for successful communication.
- Recognize when other approaches are need
- Stretch our natural listening approach to adapt to the current needs.
To find out which of the five listening approaches you are inclined to use,
catch the following link to order your own Personal Listening Profile.
Catch this link for a sample of the Facilitator Guide, Participant Guide, and a demo of the Listening Video.
idXready: Improving Your Listening Skills Program
We're happy to answer your questions: Call us at 517-324-9937
Your key to idXlearning:
Each idX program comes to you complete and ready-to-go on an idX USB Travel Drive.




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